I haven’t been writing much lately, partly due to not having a lot to say, and partly due to not having internet access at home. Comcast high-speed internet for us has been down since last Thursday. So this is day 7. I called them up on Friday. After an hour on hold and a service rep who suggested I change my Internet Explorer settings (I don’t even surf at home with Internet Explorer) to see if that would do anything, I had to settle for a technician coming out to our house.

The earliest they could schedule someone to come out was on Monday, so I asked my boss if I could go home for the second half of the day to wait for that. So I did that, and as soon as the guy came inside, he was getting off the cell phone with someone at the main office (or where ever it was), and announced smilingly, “It’s a Stage 2 Outage! I can’t do anything for you.” When I asked what a “stage 2 outage” was, he said he didn’t know, but “that’s just how they do!”. Ok. Fine. So, I eagerly await them repairing this outage. I chat with Comcast reps online from work daily, just to let them know things aren’t fixed and that I am expecting a good solution. Today, I am told that the Stage 2 Outage has been resolved and that everything should work now.

Too bad that it DOESN’T. So now, since we’re somehow not impacted by this miraculous resolution of the Stage 2 Outage, I have to schedule another technician to come out and look at things. Hopefully things will go better this time? I have no idea. It’s definitely frustrating and I feel very powerless in the situation. I am thinking about switching to WOW, but I’m not sure if they’re able to install in our condo complex. I filled out a form on their site and they’re going to get back to me on it.

Anyway… That’s the story. Wish me luck.